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Majority of customers likely to stick to existing primary banking relationship after opening digital bank accounts, PwC study

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Majority of customers likely to stick to existing primary banking relationship after opening digital bank accounts, PwC study

A PwC study of over 1,500 customers in Singapore found that 67% of customers will continue to use their existing account as their primary account. 71% of customers have at least one pain point with their bank today and those with more than three pain points are more likely to open a digital bank account.
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